Shipping Policy

At KaStore, we strive to provide you with a seamless shopping experience, including timely delivery of your orders. Please review our shipping policy below:

Delivery Timeframe:

We will deliver your order within 15-20 days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or public holidays.

Shipping Methods:

We utilise reliable shipping partners to ensure safe and timely delivery of your orders. Depending on your location and the shipping method selected, your order may be delivered through standard shipping or expedited shipping.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through our shipping partner's tracking portal.

Shipping Charges:

Shipping charges are applied on all orders. These charges will be calculated and displayed at the checkout page before you confirm your order based on location and mode of shipping.

Delivery Address:

Please ensure that you provide accurate and complete delivery information, including your full name, address, and contact details. We are not responsible for delays or non-delivery of orders caused by incorrect or incomplete delivery information provided by the customer.

Delayed Delivery:

While we make every effort to deliver your orders within the specified timeframe, please understand that there may be occasional delays beyond our control. If your order is significantly delayed beyond the estimated delivery time frame, please contact our customer service team for assistance.

Order Modifications:

Once your order has been placed, modifications to the shipping address or shipping method may not be possible. Please ensure that all information provided at the time of ordering is accurate.

Delivery Confirmation:

Upon delivery of your order, please ensure that you or someone authorised to receive the package is present to accept and sign for the delivery. If no one is available to receive the delivery, our shipping partner may leave a delivery notification card with instructions for arranging redelivery or pickup.

Contact Us:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team for assistance.